It is likely that the different FCN devices in the network have incompatible firmware. To fix this issue:
- In the Fresco Touchscreen verify the firmware version is FR10V200.00 (or FR12V200.00) or greater. If the touchscreen's firmware needs to be updated see: https://acuitysupport.zendesk.com/hc/en-us/articles/115003503207-Update-Fresco-firmware-from-Fresco-Studio
- Once the Fresco Touchscreens firmware is up to date, verify that the RB's and/or AVI's firmware is FR11V200.00/FR02V200.00 or greater. This can be done by going to the FCN tab in Fresco and expanding each device. To update a device, select either update or update all, then specify the firmware to update to and select OK.
- Once all firmware is version 200 or greater, all devices should be discovered and displayed in white.