This may be the result of a mismatch between the input voltage and the thermal sensor installed on the fixture. Check the order code of the fixture to determine if it was ordered for the correct line voltage supplied at the job site. 120V sensors will have a black, blue and white wire. 277V sensors will have a black, red and white wire. 347 volt fixtures will have a different configuration. Please call tech support...888-387-2212.
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