Occasionally we encounter a GWY2 with an ID of all 0s showing in sensorview along with the actual GWY2 id showing as offline. After some testing, it has been discovered that this is caused by cat 5 loops within a single gateway, or multiple gateways connected to the same set of devices. Restoring factory defaults at the Gateway GFX is the way to clear this error, once the loop has been removed. Custom IP and network settings will be lost, make note of any settings before doing the factory default.
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