Symptom: After updating Windows to the Fall Creators Update (Windows 10 Version 1709), Accessing SensorView page displays a “503 Service Unavailable” error page. [Found that this also occurred for Customer with Windows 10 Version 1703 (Creators Update)].
Cause: During the update, Windows 10 breaks the link to the SensorView App Pool, and creates a recursive link. This causes the IIS Server to fault while trying to initialize the SensorView Application Pool. Uninstalling and reinstalling SensorView and/or IIS will not correct this issue.
- Double-click on “This PC” and double-click on the C Drive.
- Navigate to: "C:\inetpub\temp\appPools"
- Find, and right click on the “SensorViewAppPool” shortcut.
- Click “Properties”
- In the “Target:” field, clear the field, and enter "C:\Program Files\Acuity Brands\SensorView\App\Active" (Make sure to include the quotation marks)
- Click “Apply”
- Click “OK”
- Restart the PC (Restarting IIS is NOT sufficient)
NOTE: These steps assume default Windows 10, and default SensorView installations. If your installations were not default, the paths provided may not be correct.
Customer rights or computer config may prevent him from editing the "Target" field of the shortcut as described above. In such cases it may be possible to create a new shortcut and place it in the folder as shown in the screenshot video "Create new and replace original shortcut.mp4" attached to this Article.
How do you confirm that Customer has the Windows 10 Fall Creators Update or the Windows 10 Version 1703 Creators Update installed?
Have Customer click the Start Windows logo Start button then select Settings (Gear-shaped icon) > System > About
If the Windows 10 Fall Creators Update is currently installed on Customer's computer it will be running Windows 10, version 1709. If the Windows 10 Creators Update is currently installed on Customer's computer it will be running Windows 10, version 1703.