Follow

nLight - What does "failed to discover gateway, ping successful" mean when trying to discover a nECY?

  • IP address conflict – there is another device on the network with the same IP address as the nECY, so it won’t pull into SensorView but doesn’t respond to a ping
  • Multiple networks – if a user has a laptop that is connected to both a WIFI and wired IP connection, they could have a device with an IP address that is also the same as the nECY, but on a different network

 

Isolate network connections and confirm there are no IP address conflicts.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request